How important is the quality of customer engagement for the success of your business? Find out more in the 2017 Video banking survey report
What is a customer-centric company? Have you tried to speak with any of our Telco’s or Banks either by telephone or walk in into their branches for a complaint or inquiry and the line drops or you finish the call or visit and on calling back to follow up later when your issue has not been resolved. You had to repeat your story all over again to the same person or another? That Service provider does not have a robust CRM and not a customer-centric company!
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