05 Jun
Customer Flow Management, Customer Flow Management

How to Manage High Customer Flow In Your Service Centers And Branches

A robust Queue management solution for Financial Services , Health Services Telecoms Service and Super markets and Malls. It can also be used for just appointment setting, where before arriving at the site, customers do not know how many people will be in line and, when they arrive, they may not know which service would best suit their needs. With our Queue management Solution, customers can take their turn sooner by scheduling an appointment online or generating a virtual ticket. Arriving at the site, taking a turn is also a simple and straightforward process.

They can used their Phones, Tablet or their computers to take a turn sooner and get alert when it is their turn.

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19 Apr
Call Center Solutions, Contact Center Automation, Contact Center Solutions, CRM

Improve the average dialing and handling time(AHT) of your contact center agents’ with our Predictive Dialer (PD).

Request for our Predictive Dialer solution that automates outbound calling procedure while managing multiple campaigns and leads. With our predictive dialer, the productivity of any contact center can be increased by more than 300% over manual dialing. Ameyo Predictive dialer from SGSL is a smart communication device that can detect answering machines, SIT tones, and busy tones; eliminate dialing, redialing and response time, and forward only the live connected calls to the customer service agent. This helps minimize agent idle time and thus garner optimal efficiency from the business resources.

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