23 Jun
Call Center Solutions, Contact Center Solutions, Microsoft Modern Business Solutions, Video Engagements and Conferencing Solution

A CRM is the first step towards becoming a customer-centric company.

What is a customer-centric company? Have you tried to speak with any of our Telco’s or Banks  either by telephone or walk in into their branches for a complaint or inquiry and the line drops or you finish the call or visit and on calling back to follow up later when your issue has not been resolved. You had to repeat your story all over again to the same person or another?  That Service provider does not have a robust CRM and not a customer-centric company!

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21 May
Complaints Management Module, Contact Center Automation, CRM, Digital Marketing, Microsoft Modern Business Solutions, sales force automation, Small Business, Social Media Engagement

How To Simplify Your Business Processes From Quotation To cash Without Switching Applications. #Microsoft Dynamics 365!

Contact us to show you how easy it is to simplify your business processes when you can go from quote to cash without switching applications. Set up customers or vendors, create quotes, process orders, and submit invoices without leaving your inbox.

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19 Apr
Call Center Solutions, Contact Center Automation, Contact Center Solutions, CRM

Improve the average dialing and handling time(AHT) of your contact center agents’ with our Predictive Dialer (PD).

Request for our Predictive Dialer solution that automates outbound calling procedure while managing multiple campaigns and leads. With our predictive dialer, the productivity of any contact center can be increased by more than 300% over manual dialing. Ameyo Predictive dialer from SGSL is a smart communication device that can detect answering machines, SIT tones, and busy tones; eliminate dialing, redialing and response time, and forward only the live connected calls to the customer service agent. This helps minimize agent idle time and thus garner optimal efficiency from the business resources.

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